Silverwood Lodge
Privacy Policy.
This policy explains how information may be handled when you use the Silverwood Lodge website, send an inquiry, sign up for offers, or continue into the booking process.
Scope
This Privacy Policy applies to information handled through the Silverwood Lodge website, including information submitted through contact forms, stay inquiries, offer or coupon signups, and other website interactions.
When you continue from this website into a third-party booking, reservation, payment, map, review, or other external service, that provider may process information under its own privacy terms in addition to this policy.
Information we collect
The information received depends on how you use the website.
Information you provide
- Name
- Email address
- Phone number, if provided
- Preferred stay dates
- Guest count
- Room preference, if provided
- Questions or messages you send
Booking information
A booking provider may collect information needed to search availability, create or manage a reservation, process payments, verify booking details, prevent fraud, and communicate about the stay.
Technical information
Hosting, security, analytics, and other website services may process standard technical information such as IP address, browser or device information, request logs, referring pages, and similar operational data.
How we use information
Information may be used for legitimate property and guest-service purposes, including:
- Responding to stay inquiries and questions.
- Helping with requested dates, guest count, and room selection.
- Supporting booking and reservation-related communication.
- Providing requested offers, coupons, or updates when you choose to receive them.
- Operating, maintaining, and protecting the website.
- Preventing spam, fraud, abuse, or security problems.
- Complying with legal obligations when required.
Information submitted through a general inquiry form is not intended for unrelated marketing unless separate consent is provided.
Booking services
Silverwood Lodge may use third-party technology to provide availability, reservation, guest portal, and payment functionality. When you interact with those features, the applicable provider may process information required to provide its services.
Depending on the booking flow, this may include contact, reservation, transaction, device, IP address, and usage information. The provider's handling of that information is governed by its own privacy documentation and service terms.
Email & offers
If you separately choose to sign up for coupons, property updates, or promotional messages, the contact information you provide may be used for those communications.
You may opt out of promotional email communications by using the unsubscribe method provided in the message or by contacting Silverwood Lodge. Reservation, stay, payment, security, and other service-related communications may still be sent when needed.
Sharing information
Information may be shared or made accessible only when reasonably necessary to operate the website, respond to an inquiry, support a reservation, process a transaction, protect the website or property, or comply with applicable law.
- Website hosting, email, security, analytics, and technical service providers.
- Booking, reservation management, and payment service providers.
- Property operations or guest-service providers when reasonably needed for the stay.
- Professional advisers or service providers when reasonably necessary.
- Authorities or other parties when disclosure is required by law or necessary to protect legal rights and safety.
Data retention
Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, managing reservations, maintaining business records, resolving disputes, protecting the property or website, and meeting legal or accounting obligations.
Retention periods may differ depending on the type of information and the service involved. Third-party providers maintain information according to their own policies and legal obligations.
Security
Reasonable administrative and technical measures may be used to help protect information handled through the website. Website forms may also use security checks intended to reduce unauthorized or automated submissions.
No website, email system, or internet transmission can be guaranteed to be completely secure. Do not send payment-card details, passwords, government identification numbers, or other unnecessary sensitive information through the general contact form.
Your choices & privacy rights
Depending on where you live and the law that applies, you may have rights concerning your personal information, such as requesting access, correction, deletion, or information about how it is handled.
Requests concerning information handled directly through this website can be submitted through the Contact page. Requests concerning information controlled directly by a third-party booking or payment provider may need to be submitted to that provider.
Children's privacy
The website's general inquiry and booking features are intended for people arranging or asking about a stay. The website does not intentionally request sensitive personal information from children through the general contact form.
If you believe a child has submitted personal information through this website without appropriate permission, please contact us so the matter can be reviewed.
Updates to this policy
This Privacy Policy may be updated when website features, booking services, data practices, or legal requirements change. The "Last updated" date at the top of this page identifies the current published version.
Contact us
For questions about this Privacy Policy or information handled directly through the Silverwood Lodge website, use the Contact page.
Looking for booking terms?
Reservations, payments, cancellations, property use, and other booking terms are covered separately in the Terms & Conditions.